To ensure the customer
understands the details and limitations of our products, we
ask that you read the following information, initial each
section, and sign the agreement. Production on your display
will not begin until this agreement is returned. You may fax
the signed agreement to (270) 767-1775.
Artwork that does not meet the specifications will be returned
to the customer as unsuitable for printing. Necessary changes
to artwork may be performed by our graphics department at
the charge of $65/hour. Most display packages do not include
graphic design services. Any design service requests will
be billed at $65/hour. Not following the specifications may
result in delay in receiving your display. Rush order and
graphic design charges incurred will be charged accordingly.
Graphics:
File size: do
not exceed 500MB.
Accepted formats: Abode Photoshop or Illustrator preferred;
other accepted formats are JPEG, PDF, TIFF, EPS, AI, and CS2;
do not use Quark Express.
Please provide company name and contact name with graphics
submitted.
The images for banner stands and headers should have a minimum
resolution of 100 DPI at final output.
Create full mural artwork, full size at 120 DPI. Scale not
recommended except for Illustrator.
Some adjustments for the final size may be necessary.
For full murals, to avoid important information from wrapping
around to the back of the display, we suggest you position
images and text 12”- 16” from the outside edges for Pop-Up
style displays.
All pop-up graphics must be rolled with image side out, and
must be wrapped in plastic when transporting. PeCO is not
responsible miss-handled graphic panels.
Color/Proofing:
We send out a ¼ hard copy proof via Next Day Air shipment
plus the $35.00 for the proof copy print unless waived by
the customer. Charges for proof(s) and shipping will be automatically
applied to the customer credit card on file. The customer
may waive the hard copy and have an electronic proof sent
instead. We do not guarantee colors will meet the customer’s
expectations on an electronic proof because not all monitors
are calibrated alike. Any reprint requests due to color variations
based upon electronic proofs will be charged at full price.
An electronic proof provides us a guide as to ensure all the
elements are present but will not provide color matching.
Customers may send us printed materials such as business cards
or marketing materials to match colors. We will match colors
as closely as possible but we do not guarantee a 100% match
due to the variance in printers.
After receiving the hard copy or e-proof, the customer must
approve the proof in writing by e-mail or fax.
The Displays:
The displays will not stand on unleveled ground and are not
recommended for outdoor use.
Dirt and stains cannot be cleaned from image surfaces that
are not laminated. (Lamination and mounting are available
for an additional fee if not included in the display package
price.) Water or other cleaners will damage the surface. While
the prints are water resistant, they are not water proof.
Water could damage the print or leave spots. Proper storage
will minimize the effects of fading; do not store in damp
environments or expose to direct sunlight or UV lighting for
long periods of time.
File Submission:
We accept CD-ROM or DVD submitted by regular mail. All graphic
files must be sent to our Graphics Department drop box at
www.pecoproducts.com/graphics.html Please include the company
name and invoice number in the file name. It is your responsibility
to call the graphics department at 1-866-477-0600 to confirm
receipt of your graphic file.
Rush Order Fees:
We require
7 business days (in addition to shipping time) to print
your artwork from the time of the approval of your proof.
For orders allowing less than 7 business days for printing,
a rush order fee of $200 will be assessed for standard 10’
displays. The rush order fee for banner stands and small prints
is $50 each. (20 foot displays require a 14 day lead time
or a $500.00 rush order fee.)
Return Policy:
Due to the custom nature of printed graphics, no returns are
allowed on graphics. If you are not satisfied with other components
of the display, you may return those items for a refund (25%
restocking fee will apply). You must notify us of your intent
to return any display components within 3 days of receipt
to obtain a return authorization. Upon receiving the RA, sign
the authorization and include it with the return. Items must
be placed into shipping within 24 hours of receiving the RA.
Items returned without an RA will be refused. Shipping costs
for returns are the responsibility of the customer. Items
damaged in shipping must be reported to customer service within
24 hours of receipt.
Terms of Contract:
Should it become necessary for PeCO Products LLC to employ
an attorney to enforce any of the conditions or covenants
in this agreement, the customer agrees to pay all expenses
so incurred including, but not limited to, attorney fees.
Shipping Policy:
PeCO Products will handle all shipping arrangements and do
not ship products by way of the customer’s shipping account
numbers.
Order Cancellation
Penalty :
Any order that is cancelled by the customer
for any reason whatsoever, after the order has been processed
will be charged a 10% cancellation fee.
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